Tailored Solutions for Global Leaders.
Leveraging the legacy of Korea’s #1 BPO, U BASE Asia combines cutting-edge AI technology with premium human talent in Malaysia to deliver seamless customer experiences across every touchpoint.
Languages: Beyond Translation
We provide authentic, native-level support in over 30 languages. By utilizing Malaysia's unique cultural melting pot, we offer "Local-to-Local" support that builds immediate trust with your customers.
Customer Care: The Golden Standard
Our "Good People, Good Company" philosophy ensures that every interaction is handled with empathy. We don't just solve problems; we turn frustrated users into brand advocates through high-touch service and technical precision.
- 24/7/365 Omnichannel Support (Voice, Chat, Email, Social)
- VIP & High-Net-Worth Individual Support
- Technical Helpdesk & Escalation Management
Customer Acquisition: Driving Your Revenue
U BASE Asia transforms the traditional "Call Center" into a "Growth Center." We use data-driven lead scoring and persuasive communication to expand your market share globally.
- Outbound Telemarketing & Cold Outreach
- AI-Assisted Lead Generation & Qualification
- Cross-selling & Up-selling Optimization
Retention Management: Protecting Your Lifetime Value
Acquiring a customer is expensive; keeping them is profitable. We analyze churn patterns and proactively engage your users to ensure they remain loyal to your brand.
- Proactive Churn Analysis & Prevention
- Loyalty Program Enrollment & Management
- Re-activation Campaigns for Inactive Users
Collections: Ethical & Effective
We recover your revenue while maintaining your brand’s reputation. Our specialized financial teams use "Soft-Touch" collections techniques that prioritize payment without sacrificing the customer relationship.
- Early-Stage Delinquency Management
- Friendly Reminders & Payment Plan Negotiation
- Account Reconciliation & Recovery Analytics
Data Management: Fueling Smart Decisions
In the digital age, data is your most valuable asset. U BASE Asia provides the clean, organized, and secure data processing needed to power your AI and business intelligence tools.
- High-Accuracy Data Entry & Document Indexing
- Real-Time Data Cleansing & Validation
- Secure Database Maintenance (ISO 27001 Compliant)
Order Processing: From Checkout to Doorstep
We handle the complex "middle mile" of the customer journey. By managing orders with speed and precision, we ensure that your logistics are a competitive advantage, not a headache.
- Fulfillment Tracking & Logistics Coordination
- Order Validation & Payment Processing
- Return & Refund Management (Reverse Logistics)